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Lifetime Warranty

The North East has been hit with a fair share of bitter cold this winter. While that may be expected, cold weather brings also a fair share of car tire problems. In the particularly cold days, one can notice a good number of disabled cars on the highways or side streets with flat tires. We have been no exception either.

January 2nd had below freezing temperatures and the wind chill, made it worse. We had a flat tire to add to that list. I decided to remove the wheel and take it to the tire shop for repair. I pulled out a 15 inch wrench from the trunk and got to work. One lug nut into the job, I heard a ‘crack.’ Unbeknownst to me, the ‘crack’ sound was not a frozen lug nut coming loose but my favorite handy wrench.

I went out and bought a new one…I had to finish the job! On the new one, I noticed the label read “lifetime warranty.” I contact the tool’s manufacturer and received a ‘return for warranty evaluation’ email. Apex Tool Group, promised to evaluate the broken tool and replace it if deemed reasonable.

Apex Tool Group lived up to their lifetime warranty. They sent a replacement 15 inch wrench to me. Now that’s good business PR. Next time you are out buying a tool(s), look into their products. Just remember to keep the tool’s label for reference in case of warranty needs

Have a ‘lifetime warranty’ kind of day!

 

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